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Steps Involved
The steps involved in setting up a successful legal transcription service:
Step 1. Requirements Audit
- Representative sampling of data – archived voice data and text transcriptions – to determine output formats, legal precedents used, data dictionary, formatting of documents, etc.
- Estimate volumes of data – based on current activity
- Specify QA procedures – accuracy to 99% guaranteed
- Specify turnaround time and user priorities (e.g. ‘urgent’, ‘close of business’, ‘start of next business day’)
- Agree communication protocols, security and data protection
- Agree budgets and time scales
Step 2. Pilot Phase
- Test with sample data – random sampling to compare with existing procedures
- Refine processes
- Customer feedback
Step 3. Service Level Agreements signed
Step 4. Full Production
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