Company Profile

Why Outsource to Asia?

Asia is fast becoming the leading location internationally for outsourced customer support services, due to its lower salaries and cost of living and high quality of services offered. India leads the way with a large number of companies worldwide already established there. Other Asian countries such as Sri Lanka, China, The Philippines and Malaysia are catching up with India.

Companies who have set up successful call centre operations in India include:

3Com in New Delhi
Accenture in Bangalore (5,000 seats)
ABN Amro in Delhi (2,000+ employees)
AOL Online Member Services in Bangalore (1,500 employees)
British Airways (2,400+ employees)
Citibank in Mumbai and Chennai (2,500+ employees)
Dell International Services in Bangalore and Hyderabad (3800 employees)
GE in Bangalore, Gurgaon and Hyderabad (11,000+ employees)
Hewlett Packard in Bangalore and Chennai
HSBC in Bangalore and Hyderabad
Morgan Stanley in Mumbai
Prudential UK in Mumbai.

These are just the “captive” centres, companies that deal with one specific client. Many other centres offer their services to more than one client, offering as little as one seat to several hundred.

Why do international companies choose Asia? The main reasons are:

Savings of the order of 30% to 40% for call centre operations, 50% for data processing and as much as 70% to 80% for software programming
The availability of large numbers of English-speaking graduates - India is the largest English-speaking country outside of North America, with nearly 300 million people speaking English
Asian people tend to be hard working, loyal and trustworthy
Low staff attrition rates - staff turnover in Indian call centres is about 10% pa on average, compared with 40% to 50% in the UK.